FAQ
How can we help?
Find answers to common questions about products, shipping, application, and returns.
Shipping
How fast is shipping?
We use Australia Post or a local courier to deliver our parcels to AUS and NZ. All orders are processed within 24 hours.
Shipping within AUS takes between 1-5 business days, while 5-10 business days in NZ.
Do you ship internationally?
Yes - we ship worldwide. Rates and delivery times calculated at checkout.
How can I track my order?
You'll receive a tracking link by email as soon as your order ships.
I have placed an order however I haven’t received order confirmation?
Please first check your junk / spam folder and ensure you have entered a valid email address. If you still can not find any confirmation or have entered an incorrect email address, please let us know via support@glamrdip.com
Product
What's in the Salon Kit?
Everything you need for salon-quality nails at home: powders, liquids, prep tools, and a step-by-step guide.
Are GLAMRDiP products vegan?
Yes — every formula is vegan and cruelty-free. Boosted by Aussie-grown botanicals.
Are all GLAMRDiP products Cruelty Free?
Yes, we are totally obsessed with our furry friends and would never test on them. We are 100% cruelty free and always will be!
*Vegan & Cruelty Free Certified by PETA.
Is GLAMRDiP powder the same as acrylics?
Although GLAMRDiP powders and acrylics have similar polymers, they are not the same! Acrylic powder requires a monomer to activate, whereas GLAMRDiP is activated with glazes, is odorless and has no need for monomer.You will also notice that GLAMRDiP powder is more finely milled than acrylic. Although thinner, it has just as much strength as acrylic. GLAMRDiP’s thin structure makes it feel like natural nails, but even stronger!
What are the Ingredients?
Bond: Ethyl Acetate, Isopropyl Alcohol.
Base: Ethyl Cyanoacrylate, Polymethyl Methacrylate, Calcium Pantothenate, Tocopherol (Vitamin E).
Seal: Ethyl Acetate, Acetone.
Glow: Ethyl Cyanoacrylate, Polymethyl Methacrylate, Calcium Pantothenate, Tocopherol (Vitamin E).
Heal: Prunus Amygdalus Dulcis (Sweet Almond) Oil, Simmondsia Chinensis Seed (Jojoba) Oil, Limonene, Citrus Aurantium Peel (Lemon) Oil, Citrus Limon Peel Oil, AMP-|sostearoyl Wheat/Corn/Soy Amino Acids, Lavandula (Lavender) Oil/Extract, Melaleuca Alternifolia Leaf (Tea Tree) Oil, Pinene, Linalool, Linalyl Acetate, Alpha-Terpinene, Citral, Terpineol, Beta-Caryophyllene, Terpinolene, Geranyl Acetate, Camphor, Carvone, Geraniol, Coumarin.
Soak: Ethyl Acetate, Acetone, Butyl Acetate, Mek (Methyl Ethyl Ketone).
Matte: Butyl Acetate, Ethyl Acetate, Aqua, Collodion, Acrylates Copolymer, Hydrated Silica, Acetyl Tributyl Citrate, Alcohol, Isopropyl Alcohol.
Sensitive Base: Methoxyethyl Cyanoacrylate, Polymethyl Methacrylate.
Sensitive Glow: Methoxyethyl Cyanoacrylate, Polymethyl Methacrylate.
Powder: Polymethyl Methacrylate, Polybutyl Methacrylate, Mica, CI 74260, CI 77007, CI 77491, CI 77492, CI 77499, CI 77891.
Remove: Acetone, Caprylic/Capric Triglyceride (Derived From Coconut Oil), Tocopheryl Acetate (Vitamin E), Calcium Chloride, Aqua.
What does 18 free mean?
At GLAMRDiP we are all about creating the cleanest formulation possible without compromising on performance. That’s why we formulate to be “18-free.”
Our 18 Free formula does not include Formaldehyde, Formaldehyde Resin, Toluene, Xylene, Rosin, Phthalates (including DBP), Camphor, Parabens, Ethyl Tosylamide, Triphenyl Phosphate (TPP), No intentionally added animal-derived ingredients, Triclosan, Bisphenol A, Glycol Ether of Series E (Glycol ethers derived from ethylene oxide), Nonylphenol ethoxylate,
Sulfate-free (No Sodium Lauryl Sulfate or Sodium Laureth Sulfate), HEMA or TPO.
Let’s look a little deeper into what 18 free means, and why it is important to us.
Toluene - This chemical is known to be harmful to your nervous system. Inhaling high levels can cause light-headedness and nausea. It is commonly used in nail polish as a thinner and gives application a smooth finish.
Formaldehyde - This is a chemical used to embalm dead animals and humans. It is known to trigger asthma and is a well known carcinogen (causes cancer). It is commonly used in nail polish as a hardener/preservation and prevents the nails from chipping.
Formaldehyde Resin - This is a derivative of formaldehyde, however not quiet as toxic. It is a skin allergen known to cause dermatitis. Commonly used in nail polish top coats as a nail strengthener.
Camphor - This is a poisonous chemical that can cause seizures and disorientation when used in large doses. It acts as a cover on your nails, which deprives them of nutrients and causing yellow staining on your nails.
Xylene- This is a solvent widely used in the cosmetics industry but also in nail polishes. It is harmful by inhalation and skin contact and can cause headaches, nausea, dizziness.
Parabens - Are preservatives used to prevent bacteria growth to enhance and lengthen product shelf life. Studies have linked parabens to breast cancer.
Phthalates- These also act as solvents. They are often used in nail products to prevent cracking nails and to make them less brittle. They are also used to increase flexibility and shine. Phthalates can cause damage to the liver, kidney, lungs and reproductive system.
Rosin- A solid residue obtained after distillation of turpentine from coniferous trees especially pines. You can find it in many cosmetics including nail polish. Rosin is widely criticized for its high allergenic potential.
Ethyl Tosylamide - This is a chemical widely used in nail polish as a plasticizer, reducing brittleness and increasing durability. When drying, it forms a coat to help nail polish color adhere to the nail plate. In Europe, Ethyl Tosylamide is considered to be a sulfonamide, and based on the prohibition of sulfonamides in cosmetics it may not be used in cosmetics and personal care products marketed in Europe.
TPHP (Triphenyl Phosphate)- This is a chemical used in plastics to improve flexibility and as a flame retardant. Studies have suggested that it could be an endocrine disruptor which affects your hormones – in particular, it could potentially affect reproductive health and lipid metabolism.
Triclosan- is an antibacterial ingredient. Research has shown that triclosan can alter hormone regulation, might contribute to the development of Animal ingredients- We are 100% vegan and do not include animal derivatives.
Cruelty free - we do not animal test. We love our furry friends.
*Fully verified by supplier statements and internal supply chain audits. Vegan & Cruelty Free Certified by PETA.
Application
What is the Salon Perfect system?
Salon Perfect is a system of coloured powders and liquids that are used to create a beautiful, natural and lightweight nail enhancement. Salon Perfect can be used with your natural nails or with artificial tips to create endless styles and colour combinations. The Salon Perfect system is 18 free, Cruelty Free and Vegan. Our system is also loaded with Australian botanicals, vitamins, plant keratin and calcium to give you your longest lasting, healthiest nails ever!
How do I apply the Salon Perfect System?
Please click here to navigate to our tutorial section where you can watch the complete video.
How do I remove GLAMRDiP?
GLAMRDiP is super easy to remove! You can check out our full tutorial here.
If you have a Removal bowl we also have a tutorial here.
First file away the top layer of powder to allow the Remove liquid to soak through easily. Next apply the Remove liquid or an Acetone based nail polish removal liquid to cotton balls and wrap them with foil around your fingers. After about 10-15 minutes the liquid will slide right off!
P.S. If the liquid doesn’t slide off easily, you will need to leave the liquid on for longer. You should not have to scrape or apply any pressure! It is so important to make sure that the powder is fully dissolved as scraping off the product can damage your natural nails. Our Remove liquid is designed to fully dissolve the powder in 10-15 minutes however, other removers can take longer.
Do I need a UV lamp?
No UV lamp required — GLAMRDiP cures naturally from the activator liquid.
Returns
What's your return policy?
90-day satisfaction guarantee. If you're not happy, reach out for a full refund — no questions asked.
How do I start a return?
Email support@glamrdip.com with your order number and we'll send you a return label.
How long does it take to process a return?
Once we receive your returned items, we process your refund within 48 hours. Generally, Bank Card refunds can take 5-10 business days to appear on your statement so please keep this in mind.
Other
Is GLAMRDiP an Australian company?
Yes! We are based in Melbourne, Australia. All of our botanicals are home grown Australian ingredients. We have a number of international warehouses and shipping partners; in Australia, United Kingdom, Canada, Hong Kong and Sweden. Depending on your location, we will send from our closest warehouse. All Australian orders will be sent from within Australia, no exceptions.
Do you offer partnerships or collaborations?
Yes, we would love to hear from you! Please contact our Collaborations team via partnerships@glamrdip.com with a brief explanation of why you think we would be a great fit and a member of our team will contact you to discuss the potential opportunities in working together. :)
Do you offer wholesale?
Please send an email to wholesale@glamrdip.com and provide information about your business and your enquiry.
One of our friendly team members will reach out to you to discuss the opportunities we have in working together.
What is the GLAMRDiP philosophy?
GLAMRDiP believes in dazzling, healthy nails for everyone. We believe no matter who you are, where you live, what you do, or what you wear, you can have an affordable, salon-perfect manicure that makes you feel like your best self.
Our system is crafted to last like a salon SNS manicure, with the added benefits of vitamins, minerals and Aussie Botanicals! *Our formula is vegan, cruelty-free and 18 -free (excluding 18 potentially harmful ingredients commonly found in nail polish and systems.
Our 18 Free formula does not include Formaldehyde, Formaldehyde Resin, Toluene, Xylene, Rosin, Phthalates (including DBP), Camphor, Parabens, Ethyl Tosylamide, Triphenyl Phosphate (TPP), Animal-derived ingredients, Triclosan, Bisphenol A, Glycol Ether of Series E (Glycol ethers derived from ethylene oxide), Nonylphenol ethoxylate,
Sulfate-free (No Sodium Lauryl Sulfate or Sodium Laureth Sulfate), HEMA or TPO
*Fully verified by supplier statements and internal supply chain audits. Vegan & Cruelty Free Certified by PETA.
Where do I enter my discount code?
Once you reach the final stage of checkout, you will see an option to enter the discount code, you enter it there and then click apply.If you have any problem finding it then please contact us via support@glamrdip.com
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Paypal, and Afterpay.
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